1. Introduction
This Privacy Policy describes how Loadweb (“Loadweb”, “the Provider”, “we”, “our”, or “us”) collects, uses, stores, shares, discloses, transfers, and protects Personal Information in connection with our websites, platforms, systems, tools, applications, digital assets, account interfaces, support channels, AI tools, domain-related services, email services, hosting services, and other products and services made available by us from time to time.
This Privacy Policy applies to Personal Information processed in connection with: (a) websites, landing pages, marketing pages, support pages, documentation, forms, signup pages, login pages, applications, and other digital assets operated by Loadweb (“Loadweb Sites”); (b) the Loadweb Platform and Services; (c) accounts, dashboards, and service environments made available through the Platform; (d) Services made available through Authorized Partners; and (e) websites, applications, stores, forms, landing pages, email services, pages, or other digital products created, hosted, operated, or managed by Customers through the Platform.
Use of the Loadweb Sites, Platform, or Services is subject to this Privacy Policy and our Terms of Use. If you do not agree with this Privacy Policy, you should not access or use the Loadweb Sites, Platform, or Services.
You are not required to provide us with Personal Information. However, if you choose not to provide certain information, or if certain information cannot be processed, we may be unable to provide, operate, secure, maintain, bill, support, or enable some or all of the Services.
2. Key Terms
For purposes of this Privacy Policy:
“Platform” means the digital infrastructure, software, tools, interfaces, AI tools, website builder, application builder, hosting environment, domain-related services, email services, and other services made available by Loadweb.
“Services” means any services, products, tools, features, subscriptions, packages, infrastructure, software, hosting, domain services, email services, AI tools, third-party integrations, or other solutions provided, operated, enabled, or made available through the Platform, including where such Services are made available through an Authorized Partner.
“Customer” or “User” means any individual, company, organization, or other legal entity that accesses, registers for, purchases, manages, or uses the Services.
“User Account” means the account, workspace, dashboard, or other access environment created for or used by a Customer in connection with the Services.
“Authorized Partner” means any reseller, distributor, agency, account provider, partner, or other legal entity authorized or permitted by us to market, sell, resell, distribute, make available, manage, bill, support, or provide access to the Platform or Services under its own brand, a third-party brand, the Loadweb brand, or another approved commercial framework.
“End-User” means any person or entity that accesses, visits, interacts with, purchases from, submits information through, or otherwise uses a website, application, store, digital product, form, page, email service, or other service created, managed, operated, or made available by a Customer through the Platform.
“Personal Information” means information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked to an identified or identifiable person, as defined under applicable privacy and data protection laws.
“Customer Digital Product” means any website, application, store, form, landing page, email service, digital product, page, workflow, communication tool, or other online service created, hosted, operated, or managed by a Customer through the Platform.
3. Who This Privacy Policy Applies To
This Privacy Policy applies to the following categories of individuals and entities:
Visitors of Loadweb Sites and digital assets, including visitors to our websites, landing pages, support pages, documentation, contact forms, marketing pages, signup pages, login pages, and other online properties operated by us.
Authorized Partners and their representatives, including individuals or entities that register for, manage, operate, sell, resell, distribute, support, bill, or provide access to the Platform or Services under an approved commercial framework.
Customers and Users of the Platform, including individuals, businesses, organizations, account owners, administrators, contributors, collaborators, invited users, employees, contractors, and other persons using or managing a User Account.
End-Users and visitors of Customer Digital Products, including persons who visit, interact with, submit information through, purchase from, communicate through, or otherwise use websites, applications, stores, forms, landing pages, email services, or other digital products created or managed through the Platform.
Individuals who communicate with us, including through support channels, abuse reports, privacy requests, sales inquiries, billing communications, marketing communications, AI-Assisted Support, forms, chats, calls, emails, or other communication methods.
Leads, business contacts, vendors, service providers, partners, applicants, and other individuals who interact with us in connection with business, operational, legal, recruitment, procurement, or administrative matters, where applicable.
4. The Roles of Loadweb, Customers, and Authorized Partners
Depending on the context of the processing, Loadweb may act as an independent Data Controller, joint controller, processor, service provider, sub-processor, database owner, database holder, or other similar role, as applicable under relevant privacy and data protection laws.
For Personal Information collected through Loadweb Sites, marketing pages, account registration, billing, security, fraud prevention, support, platform administration, legal compliance, service improvement, and direct communications with us, we generally act as an independent Data Controller.
For Personal Information processed through Customer Digital Products, the applicable Customer is generally responsible for determining the purposes and means of processing, and we generally process such information on behalf of the Customer as a processor or service provider, subject to applicable law and our applicable agreements.
Where Services are made available through an Authorized Partner, that Authorized Partner may independently collect, use, disclose, and process Personal Information for its own commercial, billing, customer management, support, marketing, legal, and operational purposes. We are not responsible for the independent privacy practices of an Authorized Partner, except where such party processes information on our behalf or where expressly stated otherwise.
In certain cases, Loadweb, a Customer, and/or an Authorized Partner may each process the same or related Personal Information for different purposes and under different legal roles. Each party is responsible for complying with the privacy and data protection obligations that apply to its own processing activities.
Where we process Personal Information on behalf of a Customer or Authorized Partner, such processing may be subject to our Data Processing Addendum, data processing agreement, platform data processing terms, or other applicable data processing terms, where required by applicable law, agreed with the applicable party, incorporated into the applicable commercial terms, or made available by us from time to time.
5. Information We Collect
5.1 Information About Visitors of Loadweb Sites
When you visit or interact with Loadweb Sites or digital assets, we may collect information such as name, email address, phone number, company name, inquiry details, IP address, device information, browser type, operating system, language, time zone, pages viewed, referring URLs, clicks, interactions, cookies, pixels, analytics data, marketing preferences, form submissions, and communications sent to us.
We may also collect technical, usage, performance, attribution, advertising, campaign, security, and diagnostic information relating to your interaction with Loadweb Sites.
5.2 Information About Authorized Partners
If you are an Authorized Partner, or act on behalf of one, we may collect information such as name, email address, phone number, business name, company details, tax details, registration details, payment details, payout details, billing information, invoices, transaction records, bank or payment account details, account settings, brand settings, pricing configurations, customer account information, customer status, subscription status, support activity, communications, usage data, sales activity, platform configuration, compliance records, and information reasonably required to manage the commercial framework through which Services are made available.
Some of this information may be required in order to verify, pay, bill, support, manage, monitor, or maintain an Authorized Partner account or related commercial relationship.
5.3 Information About Customers and Platform Users
We may collect information relating to Customers and Users, including name, email address, phone number, profile information, account credentials, hashed passwords, account permissions, business details, billing address, invoices, transaction records, payment status, selected products, subscriptions, domains, email services, websites, applications, digital products, settings, templates, files, content, logs, technical records, usage data, support communications, AI interactions, security events, and administrative records.
We may also collect information relating to account activity, access history, users and permissions, connected integrations, uploaded files, generated content, forms, communications, product usage, account configuration, support history, and actions taken through the User Account.
5.4 Payment and Billing Information
Payments may be processed by third-party payment processors, banks, card networks, payment gateways, Authorized Partners, or other authorized billing parties. We generally do not store full payment card numbers. However, we may receive and store payment status, transaction identifiers, invoices, billing records, renewal status, subscription status, refund records, chargeback records, tax details, payment method type, last digits of a card where made available, payment processor responses, fraud signals, and related billing information.
Examples of payment processors may include Stripe, PayPal, credit card processors, local payment providers, banks, or other payment service providers. These examples are provided for illustration only and do not limit the categories of providers we may use.
5.5 Domain-Related Information
Where you use domain-related Services, we may process domain holder details, registrant information, administrative contact details, technical contact details, verification records, DNS settings, nameserver settings, domain status, renewal status, transfer records, WHOIS/RDAP-related information, registrar communications, registry responses, domain history, domain authentication records, SSL/TLS-related records, and other domain-related information.
Such information may be shared with Domain Registrars, registries, ICANN-related service providers where applicable, DNS providers, certificate authorities, hosting providers, email providers, Authorized Partners, Third-Party Providers, legal authorities, and other parties as required or appropriate for domain registration, verification, renewal, transfer, suspension, restoration, security, compliance, dispute handling, or operation of the Services.
5.6 Email Services Information
Where you use Email Services, we may process email account information, mailbox settings, aliases, forwarding rules, email routing data, delivery logs, sender and recipient information, message headers, bounce records, complaint records, spam and abuse signals, filtering data, authentication records, storage usage, security events, blacklist or reputation signals, connection logs, and other email-related information.
Where necessary or appropriate for delivery, security, abuse prevention, troubleshooting, legal compliance, support, service operation, or protection of the Platform, we may also process email content or attachments, subject to applicable law and the relevant service configuration.
5.7 Newsletters, Mailing Lists, Forms, and Communication Tools
If you use newsletters, mailing lists, forms, marketing tools, automations, communication tools, or similar features, we may process recipient lists, subscription records, unsubscribe records, consent records, form submissions, campaign activity, delivery status, open or click data where available, bounce data, complaint data, suppression lists, abuse reports, message content, sender information, recipient information, and related communication records.
Such information may be processed for purposes including delivery, compliance, abuse prevention, unsubscribe handling, security, troubleshooting, reporting, service operation, and enforcement of applicable terms and policies.
5.8 Information About End-Users and Visitors of Customer Digital Products
When End-Users interact with Customer Digital Products, Personal Information may be collected depending on the Customer’s configuration and use of the Services. This may include IP address, browser and device details, cookies and analytics data, form submissions, contact details, newsletter registrations, order details, booking details, messages, files, uploaded content, payment-related information processed by third-party payment providers, communications, account activity, and other information submitted, generated, or processed through the relevant Customer Digital Product.
The collection and use of such information is generally controlled by the applicable Customer and may also be affected by the Authorized Partner or third-party services used by the Customer.
In order to provide, host, secure, monitor, troubleshoot, support, maintain, bill, enforce, improve, and ensure the continuity of the Platform and Services, we may access, collect, store, host, transmit, review, scan, analyze, process, disclose, or otherwise use information relating to End-Users and visitors of Customer Digital Products, including technical logs, security events, usage data, form data, email-related data, domain-related data, support information, and other information associated with the applicable User Account or Services.
Customers are responsible for providing appropriate privacy notices, obtaining required consents, configuring cookie or consent tools where required, and complying with applicable laws in connection with their own Customer Digital Products.
5.9 Support, Calls, Messages, and Communications
When you contact us, or when we communicate with you, we may collect and process correspondence, chats, emails, support tickets, call details, call recordings where permitted, messages, attachments, files, screenshots, account information, technical information, troubleshooting information, and records of actions taken in connection with the request.
Support interactions may be processed for documentation, troubleshooting, quality assurance, training, security, abuse prevention, service improvement, and legal or operational purposes.
5.10 Technical, Log, Security, and Risk Information
We may collect technical and operational information such as IP addresses, device identifiers, browser information, operating system, language, location derived from IP address, access logs, authentication logs, error logs, security logs, fraud signals, abuse signals, risk scores, spam signals, system events, account activity, usage patterns, API activity, email delivery signals, domain events, and other technical or diagnostic information.
We may use automated tools, rules, systems, models, and risk signals to detect, prevent, investigate, or respond to fraud, spam, abuse, security risks, unauthorized access, bot activity, payment abuse, suspicious behavior, policy violations, or activity that may harm the Platform, users, End-Users, Authorized Partners, Third-Party Providers, or any third party.
5.11 Analytics, Heatmaps, Session Recording, and Similar Tools
We may use analytics, measurement, attribution, heatmap, session recording, performance monitoring, error tracking, product analytics, advertising, and similar technologies to understand how Loadweb Sites, the Platform, and Services are used, to improve performance, troubleshoot issues, analyze user experience, measure campaigns, detect abuse, and improve our products and services.
Where required by applicable law, we will use such technologies subject to applicable notice, consent, opt-out, anonymization, aggregation, or other legal requirements.
5.12 Information From Third Parties
We may receive information from third parties, including Authorized Partners, Customers, payment processors, domain registrars, registries, hosting providers, email providers, analytics providers, advertising platforms, security providers, AI providers, social networks, CRM systems, API providers, business partners, public sources, service providers, and other third parties, subject to applicable law and the relevant integrations, authorizations, or business purposes.
6. Sensitive or Regulated Information
Unless expressly approved by us in writing, the Platform and Services are not intended for the storage, transmission, collection, or processing of protected health information, medical records, highly regulated financial information, government identification databases, children’s data requiring special protection, or any other information that would subject us or the Platform to industry-specific legal, security, or compliance obligations.
You are solely responsible for determining whether the Platform and Services are suitable for the type of information you upload, collect, store, process, transmit, or permit others to process through the Services.
If you provide, upload, collect, or process sensitive, regulated, confidential, or third-party Personal Information through the Services, you are responsible for ensuring that you have all required rights, permissions, notices, consents, legal bases, security measures, and compliance arrangements required by applicable law.
7. How We Use Information
We may use Personal Information for the following purposes:
To provide, operate, host, maintain, secure, monitor, troubleshoot, and improve the Loadweb Sites, Platform, and Services.
To create, manage, authenticate, verify, and administer User Accounts, Authorized Partner accounts, permissions, access rights, dashboards, subscriptions, and service settings.
To provide websites, applications, hosting, domains, DNS, SSL/TLS certificates, email services, AI tools, third-party integrations, eCommerce tools, forms, communication tools, and other Platform functionality.
To process billing, payment status, invoices, renewals, refunds, chargebacks, taxes, subscriptions, product availability, and related commercial records, whether handled by us, an Authorized Partner, payment processor, or other authorized billing party.
To provide support-related tools, AI-Assisted Support, help resources, abuse handling, troubleshooting, operational communications, security alerts, legal notices, and account-related communications.
To detect, prevent, investigate, and respond to fraud, spam, abuse, unauthorized access, bot activity, security incidents, harmful activity, payment abuse, policy violations, domain abuse, email abuse, and violations of our Terms of Use.
To apply automated tools, filters, rules, risk signals, abuse detection, fraud detection, spam detection, moderation systems, and security systems that may result in review, restriction, suspension, blocking, limitation, or other action where we determine that such action is required or appropriate.
To comply with applicable laws, regulations, court orders, legal processes, registrar or registry requirements, payment processor rules, tax obligations, sanctions, export controls, and other legal or compliance obligations.
To analyze usage, performance, service quality, product functionality, errors, trends, aggregated statistics, and user experience.
To develop, test, maintain, personalize, and improve the Platform, Services, AI tools, support systems, products, features, and user experience.
To communicate with Customers, Authorized Partners, End-Users, visitors, leads, vendors, and other relevant parties, including for service, operational, legal, security, billing, support, and marketing purposes, subject to applicable law.
To process domain-related, email-related, payment-related, security-related, anti-spam, abuse-prevention, mailing-list, form, communication, and technical information for the purposes described in this Privacy Policy.
To protect the rights, property, safety, security, integrity, availability, and reputation of Loadweb, the Platform, Customers, Authorized Partners, End-Users, service providers, and third parties.
8. Legal Bases for Processing
Where applicable law requires a legal basis for processing Personal Information, we may rely on one or more of the following legal bases, depending on the context:
Performance of a contract, including where processing is necessary to provide the Platform, Services, User Accounts, subscriptions, billing, support, domains, email services, hosting, AI tools, or other requested services.
Legitimate interests, including operating, securing, improving, monitoring, protecting, analyzing, supporting, marketing, and enforcing the Loadweb Sites, Platform, Services, and business, provided that such interests are not overridden by applicable legal rights.
Consent, including where required for certain cookies, marketing communications, optional features, integrations, or other processing activities.
Compliance with legal obligations, including tax, accounting, consumer protection, privacy, data protection, payment, domain, registrar, registry, law enforcement, regulatory, sanctions, export control, and other legal obligations.
Protection of rights and safety, including where processing is necessary to detect, prevent, investigate, or respond to fraud, abuse, spam, security incidents, legal claims, or harm to users, End-Users, Authorized Partners, service providers, or third parties.
Where we process Personal Information on behalf of a Customer or Authorized Partner, the applicable Customer or Authorized Partner is generally responsible for determining the relevant legal basis for its own processing activities.
9. Authorized Partners and Service Continuity
Where your account or Services are made available through an Authorized Partner, we may process and share Personal Information with the applicable Authorized Partner as reasonably necessary to provide, manage, bill, support, secure, transition, or maintain the Services.
This may include sharing account information, contact details, service information, domain information, email service information, billing status, subscription information, technical information, support information, usage information, and other information reasonably required in connection with account management, support, billing, service continuity, legal compliance, operational requirements, or transition of account management.
We do not generally contact customers of Authorized Partners directly as a routine commercial practice. However, we may contact you directly where we determine that such contact is necessary or appropriate in connection with your account, the Services, security, abuse prevention, legal compliance, payment status, domain-related matters, email services, support, service continuity, transition of account management, or protection of the Platform, users, End-Users, Authorized Partners, Third-Party Providers, or any third party.
If an Authorized Partner ceases operating, becomes unavailable, loses authorization, fails to provide service or support, fails to meet its obligations, fails to pay amounts due, is suspended or terminated, or if we determine that action is necessary to protect users, End-Users, the Platform, legal compliance, or service continuity, we may transfer, migrate, assign, or make available relevant account and service information to another Authorized Partner, to Loadweb directly, or to another service structure determined by us, subject to applicable law.
An Authorized Partner may have its own privacy policy and may process Personal Information for its own purposes. You should review the privacy notices and terms provided by the applicable Authorized Partner. We are not responsible for an Authorized Partner’s independent privacy practices unless expressly stated otherwise.
10. AI Tools and AI-Assisted Support
The Services may include tools, features, functionalities, and support services powered in whole or in part by artificial intelligence, machine learning, large language models, generative AI systems, or similar technologies (“AI Services”).
AI Services may be used to generate, create, build, edit, configure, optimize, analyze, or suggest content, websites, applications, digital products, services, projects, workflows, designs, images, code, configurations, functionalities, and other digital experiences or outputs. AI Services may also be used to provide support, assistance, onboarding, guidance, recommendations, troubleshooting, and other services relating to the use of the Platform and our products and services (“AI-Assisted Support”).
When you use AI Services, we may collect and process prompts, messages, conversations, instructions, responses, generated outputs, actions, feedback, files, images, documents, and other content or materials submitted, provided, created, or exchanged through AI Services, together with technical, usage, and interaction data.
Where you are logged into your account, and where reasonably necessary to provide relevant, contextual, personalized, or useful functionality, recommendations, or assistance, AI Services may access, retrieve, scan, analyze, and process information available within or associated with your User Account, websites, applications, digital products, services, projects, workflows, content, generated materials, structures, settings, configurations, integrations, active products or services, features and tools used, account activity, usage information, technical information, and previous requests or interactions.
We may use information processed in connection with AI Services to provide the requested service or functionality, understand your request, provide support and troubleshooting, improve relevance, suggest features or services, prevent abuse, measure performance, evaluate system quality, generate aggregated insights, and improve, develop, test, and optimize the Platform, AI Services, support services, products, features, and user experience.
We may use third-party AI providers, model providers, API providers, cloud providers, infrastructure providers, and other technology providers to provide or operate AI Services. Information reasonably necessary to process a request, generate a response or output, or perform an AI-powered action may be transmitted to and processed by such providers on our behalf, subject to appropriate contractual, confidentiality, security, and data processing arrangements.
Personal Information processed in connection with AI Services will not be used to train general-purpose artificial intelligence models unless otherwise expressly disclosed to you and permitted under applicable law. This does not prevent us from using aggregated, anonymized, de-identified, or otherwise non-identifiable information, usage data, statistics, feedback, performance data, and insights for analysis, testing, development, improvement, and optimization.
If you provide or permit AI Services to process Personal Information relating to your customers, visitors, users, End-Users, employees, contractors, or other third parties, you are responsible for ensuring that you have all rights, permissions, consents, notices, and legal bases required to permit such processing under applicable law.
AI-generated responses, recommendations, suggestions, content, or other outputs may be incomplete, inaccurate, outdated, unreliable, or inappropriate for a particular purpose. Customers are responsible for reviewing, verifying, and adapting AI-generated outputs before relying upon, publishing, implementing, or otherwise using them.
11. Cookies and Similar Technologies
We may use cookies, pixels, tags, local storage, device identifiers, analytics tools, tracking technologies, session recording tools, heatmap tools, advertising technologies, attribution tools, and similar technologies in connection with Loadweb Sites, the Platform, and the Services for operation, authentication, security, fraud prevention, preferences, analytics, performance, marketing, attribution, product improvement, and service functionality.
Customer Digital Products may also use cookies, pixels, analytics tools, marketing tools, integrations, advertising tools, campaign tools, forms, scripts, embeds, or similar technologies, depending on the Customer’s configuration, enabled features, third-party integrations, applicable Authorized Partner settings, and use of the Platform.
Authorized Partners may also use cookies, pixels, analytics, advertising, campaign management, attribution, remarketing, tracking, or similar technologies in connection with their own websites, pages, customer communications, commercial activities, and customer relationships. Such activities may be subject to the Authorized Partner’s own privacy policy and legal responsibilities.
Customers and Authorized Partners are responsible for providing cookie notices, consent mechanisms, opt-out tools, and other disclosures required for cookies, analytics, pixels, marketing tools, tracking technologies, or similar technologies they enable or use in connection with their own websites, applications, stores, forms, campaigns, communications, or digital products.
We may collect and process cookie-related, analytics, advertising, attribution, and usage information relating to Loadweb Sites, the Platform, Authorized Partner activity, Customer activity, and End-User interaction with Customer Digital Products, where required or appropriate for operation, security, fraud prevention, abuse prevention, analytics, service improvement, campaign measurement, personalization, support, legal compliance, or other purposes described in this Privacy Policy.
Where required by applicable law, we will provide or support applicable notices, consent mechanisms, choices, or opt-out mechanisms. You may also manage certain cookie preferences through browser settings, device settings, consent banners, account settings, or other tools made available from time to time. Blocking cookies may affect functionality, security, authentication, preferences, or availability of certain Services.
12. Sale, Sharing, Targeted Advertising, and Marketing Technologies
We do not sell Personal Information in the traditional sense of selling it for money.
However, certain analytics, advertising, marketing, measurement, attribution, remarketing, campaign management, or similar technologies may be considered a “sale”, “sharing”, targeted advertising, or similar activity under some privacy laws.
Where required by applicable law, we will provide applicable notices, choices, or opt-out mechanisms. The availability and scope of such notices, choices, or opt-out mechanisms may depend on your location, applicable law, the relevant service, the relevant website or digital product, the applicable Authorized Partner or Customer configuration, and the technologies being used.
Customers and Authorized Partners are responsible for ensuring that their own use of advertising, analytics, remarketing, tracking, campaign, pixel, or similar technologies complies with applicable law.
13. Who We Share Information With
We may share Personal Information with the following categories of recipients, where reasonably necessary and subject to applicable law:
Service providers and vendors, including hosting, cloud, CDN, security, monitoring, analytics, support, communication, payment, billing, email, AI, infrastructure, development, legal, accounting, and consulting providers.
Authorized Partners, account providers, resellers, distributors, or other approved commercial parties, where required or appropriate for account management, billing, support, service delivery, service continuity, customer communications, operational management, or transition of account management.
Payment processors, billing providers, banks, card networks, fraud prevention providers, and other payment-related service providers, such as Stripe, PayPal, credit card processors, local payment providers, or other payment service providers. These examples are provided for illustration only.
Domain registrars, registries, DNS providers, certificate authorities, ICANN-related service providers where applicable, email providers, hosting providers, and other third parties required to provide or support domain, DNS, SSL/TLS, email, hosting, or related Services.
Third-party services connected, enabled, or authorized by Customers or Authorized Partners, including analytics tools, pixels, CRM systems, payment gateways, marketing tools, domain providers, integrations, APIs, applications, plugins, embeds, scripts, and external platforms.
AI providers, model providers, generative AI providers, API providers, infrastructure providers, cloud providers, and other technology providers required or appropriate to provide AI Services or AI-Assisted Support.
Authorities, regulators, courts, law enforcement, legal advisors, tax authorities, payment networks, registrars, registries, or other parties where required by law, legal process, regulatory request, compliance obligation, or where we believe disclosure is necessary to protect rights, safety, security, legal interests, users, End-Users, the Platform, or third parties.
Affiliates, group companies, successors, acquirers, investors, lenders, advisors, or other parties in connection with a merger, acquisition, restructuring, financing, sale of assets, insolvency, change of control, or similar transaction.
Other parties with consent or as otherwise permitted by applicable law.
We may also share aggregated, anonymized, de-identified, or otherwise non-identifiable information that cannot reasonably identify an individual.
We may make available a list of certain service providers or sub-processors from time to time, where required by applicable law or where otherwise made available by us.
14. International Data Transfers
Personal Information may be stored, hosted, accessed, transferred, and processed in Israel and in other countries, including the European Economic Area, the United States, and other jurisdictions in which we, our service providers, Authorized Partners, or Third-Party Providers operate.
Where required by applicable law, we use appropriate safeguards for international transfers, which may include contractual protections, data processing agreements, standard contractual clauses, adequacy mechanisms, security measures, and other legally recognized transfer mechanisms.
You acknowledge that privacy and data protection laws in some jurisdictions may differ from those in your location. Where required by applicable law, we will take steps designed to provide an appropriate level of protection for Personal Information transferred internationally.
15. Data Retention
We retain Personal Information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide and maintain the Services, manage accounts, support billing and payment records, maintain security, prevent fraud and abuse, resolve disputes, comply with legal obligations, enforce our Terms of Use, maintain business records, and improve the Platform and Services.
Retention periods may vary depending on the type of information, account status, service type, legal requirements, payment records, tax obligations, support records, security logs, backup cycles, domain or email requirements, fraud prevention needs, dispute records, compliance obligations, and operational needs.
Following account closure, termination of Services, deletion requests, or changes to account status, certain information may not be deleted immediately and may continue to be retained where necessary or appropriate for invoices, payment records, tax records, chargebacks, refunds, fraud prevention, security, abuse prevention, legal claims, domain-related obligations, email-related obligations, backups, system integrity, dispute resolution, compliance, or other legitimate purposes.
Information stored in backups may remain for a limited period according to backup cycles and may not be immediately deleted from all backup systems. After the applicable retention period, Personal Information may be deleted, anonymized, de-identified, aggregated, or retained where permitted or required by law.
16. Data Security
We use reasonable technical, organizational, and administrative measures designed to protect Personal Information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. Such measures may include encryption, access controls, authentication, monitoring, logging, backups, network security, logical separation, confidentiality obligations, internal policies, and security reviews.
However, no system, platform, transmission, storage method, or security measure can be guaranteed to be completely secure. We cannot guarantee absolute security or prevent all unauthorized access, loss, misuse, disclosure, or alteration.
You are responsible for maintaining the security of your account, devices, passwords, users, permissions, email accounts, integrations, third-party tools, and any information you collect or process through the Platform.
In the event of a personal data breach or security incident, we may investigate and take steps that we determine are appropriate under the circumstances. Where required by applicable law, we will provide notices to affected parties, Customers, Authorized Partners, regulators, or other relevant parties in accordance with applicable legal requirements and the nature of the incident.
17. Data Subject Rights
Depending on your location and subject to applicable law, including the GDPR, Israeli privacy law, U.S. state privacy laws, including California privacy laws where applicable, and other applicable privacy and data protection laws, you may have certain rights regarding your Personal Information.
Such rights may include the right to request access to Personal Information, correction of inaccurate information, deletion, restriction of processing, objection to processing, data portability, withdrawal of consent, objection to direct marketing, information about certain disclosures, and other rights provided under applicable law.
Requests may be sent to: privacy@loadweb.com.
We may verify your identity before responding to a request. We may also request additional information reasonably necessary to identify the relevant account, service, transaction, website, application, Authorized Partner, Customer, or processing context.
Where we process Personal Information on behalf of a Customer or Authorized Partner, we may refer the request to the applicable Customer or Authorized Partner, respond in accordance with their instructions, or handle the request as otherwise required or permitted by applicable law and our agreements.
If you are an End-User of a Customer Digital Product, you should first contact the applicable Customer or website/application owner, as they generally control the purposes and means of processing Personal Information collected through their digital product.
If your request relates to information collected, processed, or used independently by an Authorized Partner, you should contact the applicable Authorized Partner directly. We are not responsible for the independent privacy practices of Authorized Partners, except where expressly stated otherwise.
We will respond to valid requests in accordance with applicable law. In some cases, we may be unable or not required to fulfill a request, including where retention is required or permitted for legal, security, billing, fraud prevention, contractual, operational, dispute, or compliance purposes.
18. Communications
We may send service-related, operational, legal, billing, renewal, security, technical, support, and account-related communications. Some of these communications are necessary for the provision, protection, and administration of the Services and may not be fully opted out of while you maintain an active account or Service.
Marketing communications, offers, promotions, product updates, newsletters, event invitations, or other non-essential communications may be sent where permitted by applicable law and may be unsubscribed from through the method provided in the message or through other contact methods made available to you.
Authorized Partners may send their own communications according to their own relationship with you and their own privacy practices. We are not responsible for such communications unless they are sent on our behalf or as expressly stated otherwise.
19. Customer and Authorized Partner Responsibilities
Customers and Authorized Partners are responsible for reviewing the privacy, data protection, consumer protection, electronic communications, cookie, marketing, accessibility, AI, payment, eCommerce, and other legal requirements applicable to their own activities, businesses, websites, applications, stores, forms, email services, communications, campaigns, and interactions with End-Users.
Customers are generally responsible for publishing an appropriate privacy policy, cookie notice, and other required disclosures on their websites, applications, stores, forms, and digital products; obtaining required consents; configuring privacy and cookie tools; responding to data subject requests; and ensuring that their use of the Platform complies with applicable law.
Authorized Partners are responsible for providing required notices and disclosures to their customers where they independently collect, use, bill, support, communicate with, market to, or otherwise process Personal Information in connection with their own commercial relationship.
Customers and Authorized Partners are responsible for ensuring that they have all required rights, permissions, notices, consents, legal bases, and agreements necessary for Personal Information they upload, collect, store, transmit, disclose, or otherwise process through or in connection with the Platform.
We may provide templates, tools, settings, or general references, but such materials are provided for convenience only and do not constitute legal advice. Customers and Authorized Partners are responsible for adapting their own documents, settings, and processes to their specific activities and applicable legal requirements.
20. Minors
The Platform and Services are not intended for children under the age of 18. We do not knowingly collect Personal Information from minors under 18 in connection with account registration or use of the Platform. If we become aware that such information has been collected in violation of this Privacy Policy or applicable law, we may delete, restrict, or block such information or the relevant account.
Customers and Authorized Partners are responsible for ensuring that their own websites, applications, stores, forms, communications, and digital products comply with laws applicable to minors, children’s privacy, parental consent, age restrictions, and related obligations.
21. Third-Party Links and Services
Loadweb Sites, the Platform, Customer Digital Products, and Authorized Partner services may include links, embeds, scripts, applications, plugins, integrations, payment gateways, analytics tools, marketing tools, social media tools, AI tools, CRM tools, communication tools, domain tools, email tools, or other services provided by third parties.
Third-party services may collect or process Personal Information according to their own privacy policies, terms, settings, and legal responsibilities. We are not responsible for the privacy practices, security practices, content, availability, or legal compliance of third-party services, except where such third party processes information on our behalf under our instructions.
Customers and Authorized Partners are responsible for reviewing and configuring third-party services they choose to connect, enable, embed, install, or use through or in connection with the Platform.
22. Updates to This Privacy Policy
We may update, amend, or replace this Privacy Policy from time to time. The updated version will become effective when published on the Loadweb Sites, made available through the Platform, or otherwise communicated through a method we determine, unless a later effective date is stated.
Where required by applicable law, or where we make material changes that materially affect your rights or obligations, we may provide notice through the Platform, your account, email, or another available communication method.
Your continued access to or use of the Loadweb Sites, Platform, or Services after the updated Privacy Policy becomes effective constitutes your acknowledgment of the updated Privacy Policy, subject to applicable law.
23. Contact, Regional Representatives, and Requests
For privacy-related questions, requests, or concerns, you may contact us at:
Privacy Contact: privacy@loadweb.com
Where required by applicable law, including EU, UK, or other applicable privacy, data protection, or digital services laws, we may appoint, designate, or make available a representative, legal representative, data protection contact, or other regional contact for specific jurisdictions.
If such a representative or contact is appointed or made available, we may publish the relevant contact details on the Loadweb Sites, within the Platform, in this Privacy Policy, or through another method we determine.
Unless and until we publish specific regional representative details, privacy-related requests may be sent to privacy@loadweb.com.
If your request relates to Personal Information collected through a website, application, store, form, email service, or other digital product operated by a Customer, you should also contact the applicable Customer or website/application owner directly.
If your request relates to Personal Information collected or processed independently by an Authorized Partner, you should also contact the applicable Authorized Partner directly.